Simplified policy for those who don't want to read the whole thing:
We ship for a fee to the US, Canada, Australia, and New Zeland, unless your order is over $75 in which case shipping is free. Shipping times will vary based on location, see below for details.
Shipping Policy
What locations do you ship to?
We are currently offering free shipping on every order over $75 USD. All orders under that amount will be charged a flat shipping rate of $3.99 USD in the United States with an upcharge for orders out of country. Until 2025, we will only package & ship orders to the United States, Canada, Australia, and New Zealand.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1.5-3 days for handling & processing your order. The typical delivery time frame is anywhere from 3-10 days in the United States and 10-20 days worldwide. This time may be extended to upwards of 25 days based on what product you buy due to the different print providers we use. For example, it will take around 20 days after ordering for a hat or swimwear item to arrive because of the more complicated, and extensive, production process. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to contact@boardsclothing.com for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent by email or text as soon as we are able to ship your order. Package tracking is controlled by our third-party print providers, Printify, Printful, Subliminator and their printing services. Please contact with questions or concerns relating your package or tracking number.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves one of our warehouses. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office (for example: the VAT tax in the UK). Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
